If an order appears as cancelled on Selfnamed but you didn't cancel it yourself, there's usually a specific reason noted in the order details.
Check the Cancellation Note
First, review the cancellation note on Selfnamed to understand why the order was cancelled. One common reason is that the product included in the order is out of stock.
What You Should Do
Once you know the reason for the cancellation, you have a few options:
Option 1: Cancel the order to your customer
Option 2: Communicate with your customer and Selfnamed and find a solution
Contact your customer about the out-of-stock product
Offer an alternative product
Suggest waiting for the item to be restocked
Work together to find the best solution
Choose the approach that works best for you and your customer relationship.