This is an important note about order cancellations: canceling an order in Squarespace does not automatically cancel it on the Selfnamed side.
Why This Happens
Once an order is placed on your Squarespace store, it's immediately sent to Selfnamed and enters the fulfillment process. Because Selfnamed begins preparing and processing orders right away, the cancellation in Squarespace doesn't automatically stop the fulfillment workflow.
What You Should Do
If you need to cancel an order after it has reached Selfnamed, please contact Selfnamed support directly as soon as possible.
📧 Email: [email protected]
Include the order number and let the support team know that you need to cancel the order urgently. They'll help you stop the fulfillment process if it's not too late.
Best Practice
To avoid issues, try to catch cancellations early, ideally before the order moves into production. If you anticipate needing to cancel orders frequently, reach out to support to discuss the best workflow for your store.
Always feel free to contact support for any urgent order issues!