Payment issues can be a common yet frustrating experience when shopping online. This article aims to guide you through what to do if you encounter payment problems on Selfnamed.
Payment Didn't Go Through
If your payment didn’t go through, follow these steps to troubleshoot the issue:
Remove and Re-add Your Payment Method:
Go to your Selfnamed profile.
Navigate to the "Billing" section and select "Edit" next to your payment method.
Remove the existing card and add it again with accurate details.
Clear your browser cache after removing the previous card to ensure changes are saved correctly.
Supported payment methods include Visa, Visa Electron, MasterCard, and PayPal.
Ensure Profile Completion:
Verify that all sections of your Selfnamed profile are fully completed, including personal information, address, billing profile, and shipping profile. Incomplete profiles can disrupt payment and fulfillment processes.
Common Payment Issues
Some common payment-related problems include:
Billing information showing as "pending."
Orders stuck in "pending" status due to incomplete payment.
Incorrect or unrecognized payment methods.
Payment methods not being added properly.## Supported Payment Methods Selfnamed currently accepts the following payment methods:
Visa
Visa Electron
MasterCard
PayPal Ensure you are using one of these supported methods to avoid payment issues.## Profile and Billing Information Setup To set up or update your billing information:
Go to your Selfnamed profile and navigate to the "Billing" section.
Select "Edit" next to your payment method.
Remove your existing card and add it again.
Clear your browser cache after removing the previous card to ensure the changes are saved correctly.
Contact Customer Service
If you're still having trouble with your payment, please don't hesitate to contact our customer service at [email protected].
Payment Issue Notification
Unfortunately, if we encounter an issue while processing your recent payment for Order No: [Order Number], you will receive a notification with the following details:
Payment Not Accepted: Your payment was not successfully processed.
No Funds Collected: Please rest assured that we have not collected any funds from your account.
Automatic Order Cancellation: Due to the payment issue, your order will be automatically canceled.- 72-Hour Automatic Cancellation Policy: Orders in pending status due to incomplete payment details will be automatically canceled after 72 hours.
3-Day Retry Period: If a billing method isn’t connected when an order is placed, the system retries charging your billing method for 3 days before canceling the order.
Next Steps
If you'd still like to proceed with your order, you can easily recreate it by following the steps outlined in our Help Center article: Re-creating Your Order with Specific Products on Selfnamed.com.
Conclusion
We apologize for any inconvenience payment issues may cause and are here to assist you in resolving them as quickly as possible. If you have any questions or require further assistance, please don't hesitate to reach out to our Customer Support team.
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