Locating Your Orders in Selfnamed

Created by Support Selfnamed, Modified on Fri, 05 Apr 2024 at 11:02 AM by Support Selfnamed

Step 1: Log In

  • Access the Selfnamed platform and sign in with your credentials.

Step 2: Navigate to Orders

  • On the left-hand side menu, click on “Orders”. This is where you can view all your order statuses.

Step 3: Review Order Status

  • Within the Orders page, you'll see various orders categorized by their status, such as ‘In Process’, ‘Printing’, ‘Shipped’, etc.

Step 4: Identify Your Order

  • To find a specific order, check for the Order ID, which is highlighted in red in the provided image example.

Step 5: Manage Payment Issues

  • If an order has a payment error, select the “Retry Payment” option to update the payment method and proceed.

Remember, for any payment or order issues, you can always reach out to the help desk for assistance.

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