Can I Amend or Cancel My Order?

Created by Support Selfnamed, Modified on Thu, 26 Oct 2023 at 01:39 PM by Support Selfnamed

Introduction

Understanding the limitations on amending or canceling an order is crucial when shopping on Selfnamed, especially due to our automated, print-on-demand process. This article explains what you can and cannot do once an order has been placed.

Automated Processing

Once an order has been placed, we immediately start processing it in our automated system. This includes amending the delivery address, shipping method, or removing items from the order. Due to this automated nature, we are unable to make any changes once the order is in the system.

Contacting Customer Support

If you realize you made an error in your order, such as selecting the wrong item or size, or providing incorrect information, please contact our customer support team as soon as possible at support@selfnamed.com. While we cannot guarantee that changes can be made, we will do our best to assist you within the constraints of our production process.

Conclusion

We understand that mistakes can happen, and we will do our best to assist you. However, due to the automated, print-on-demand nature of our process, amending or canceling an order is generally not possible once it has been placed.

For more information on creating your own line of premium, organic cosmetics, visit Selfnamed.com, your one-stop platform for clean beauty businesses.

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