Handling Payment Issues on Selfnamed

Created by Support Selfnamed, Modified on Thu, 26 Oct 2023 at 01:34 PM by Support Selfnamed


Payment issues can be a common yet frustrating experience when shopping online. This article aims to guide you through what to do if you encounter payment problems on Selfnamed.

Payment Didn't Go Through

If your payment didn’t go through, please check if your card’s billing details match what you’ve entered into our system. If not, we suggest trying another payment method or making sure there are enough funds on the chosen account.

Contact Customer Service

If you're still having trouble with your payment, please don't hesitate to contact our customer service at support@selfnamed.com.

Payment Issue Notification

Unfortunately, if we encounter an issue while processing your recent payment for Order No: [Order Number], you will receive a notification with the following details:

  • Payment Not Accepted: Your payment was not successfully processed.
  • No Funds Collected: Please rest assured that we have not collected any funds from your account.
  • Automatic Order Cancellation: Due to the payment issue, your order will be automatically canceled.

Next Steps

If you'd still like to proceed with your order, you can easily recreate it by following the steps outlined in our Help Center article: Re-creating Your Order with Specific Products on Selfnamed.com.


We apologize for any inconvenience payment issues may cause and are here to assist you in resolving them as quickly as possible. If you have any questions or require further assistance, please don't hesitate to reach out to our Customer Support team.

For more information on creating your own line of premium, organic cosmetics, visit Selfnamed.com, your one-stop platform for clean beauty businesses.

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