Due to the unique nature of our customization process, which includes printing specialized boxes and labels tailored to your specifications, we cannot accept returns for customized products. These custom elements make each order distinct and non-resalable.
We can only accept returns for damaged or faulty items. If you receive a product that is damaged or faulty, it's crucial to report this as soon as possible to ensure that we can take appropriate action.
In such cases, please reach out to us at support@selfnamed.com. We aim to get back to you within 7 working days to discuss the next steps, which may include a refund or replacement depending on the situation and our return policy.
Terms of Policy Statement:
Both parties acknowledge that their relationship under this Agreement is purely commercial. No consumer protection laws or regulations are applicable to their transactions.
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