Can I use my existing billing method to purchase Pro?
As purchasing the Pro subscription happens within the Subscription dashboard, not through the checkout, you’ll have to add a new billing method. You can still use the same card you’ve added for purchasing products but you’ll need to enter it again.
Can I try Pro before paying for it?
We don’t offer a free trial for the Pro subscription, so to try it out, you’ll have to pay for the subscription. If you’re unsure whether you’ll want to keep your subscription, we suggest purchasing a monthly plan that you can cancel anytime. If you’d like to keep your subscription, it’ll renew automatically or you can switch to the annual plan to get a better price.
Additionally, you can get Pro for free for a whole year once you reach an order threshold within 12 months:
| Free plan threshold |
EUR | €12,000 |
USD | $13,500 |
GBP | £10,500 |
Once you reach the threshold, your free subscription will be activated automatically. To track how close you are to a free subscription, refer to the Selfnamed Dashboard -> Subscription.
When will I be charged?
You’ll be charged either monthly or annually based on the date you purchased your subscription:
Monthly subscription: you’ll be charged a month after your first payment
Annual subscription: you’ll be charged a year after your first payment
Will my subscription be cancelled if my automatic payment fails?
Your subscription won’t be cancelled right away after the first failed payment, however, we highly suggest that you manually review your payment method and update it if needed so as not to lose your Pro subscription benefits after multiple failed payments.
You’ll receive an email after each failed payment attempt, and we’ll retry your payment method 3 times before cancelling your subscription. Once it’s cancelled, you’ll need to subscribe to Pro again in your Selfnamed Dashboard -> Subscription.
Can I get a refund if I forgot to cancel my subscription?
We don’t offer refunds for the Pro subscription. If you forgot to cancel your subscription, you can do it at any time in the Subscription dashboard. If you cancel your subscription before the billing period has ended, you’ll still have access to all Pro benefits until the billing period ends.
Can I get a refund if I reached the free Pro threshold?
We don’t offer refunds for the Pro subscription. If you reach the free Pro threshold while still on your paid Pro cycle, we’ll activate your 12 months of Free Pro from the time when your paid Pro subscription ends (for both monthly and annual subscriptions).
