After submitting an order, the designs in it go through a validation process to ensure compliance with regulations.
If there’s an issue with any of your designs, it will be marked with a “Design file issue” label, and you can upload revised files by accessing your Selfnamed Dashboard.
You can make changes in ordered designs only if the design has a "Design File Issues" label. It’s not possible to make changes to ordered designs for any other reason.
How to submit an edited design:
Access your Dashboard: Log in to your Selfnamed account, then head over to the "Orders" section.
Identify the issue: Look for products with the "Design File Issues" status.
Review feedback: Check the notes provided by our support team to see what needs to be updated.
Upload the revised design: Make the necessary changes to your design, click the Resubmit Design button and upload the updated file in Design Studio.
Wait for approval: We’ll notify you once your resubmitted design has been reviewed and approved.
Pro tip: To avoid design issues, always follow our design guidelines and use the downloadable templates available in the Design Studio.