After submitting an order, the designs in it go through a validation process to ensure compliance with regulations.
For example, the validation process checks for regulatory compliance, ensures that claims meet standards, and identifies generic or vague text that may not be acceptable.
Orders in Selfnamed may be placed on hold due to non-compliant or problematic design content. Common reasons include: - Use of generic or vague text (e.g., "removes buildup" instead of "helps remove buildup"). - Claims that do not meet regulatory requirements, such as EU compliance standards. - Conflicting or unclear information in the design, such as "allergen label free" claims that contradict other elements.
If there’s an issue with any of your designs, it will be marked with a “Design file issue” label, and you can upload revised files by accessing your Selfnamed Dashboard.
Common issues flagged include non-compliance with regulatory standards, and conflicting claims within the design.
During the "review" or "file-issue" stages, corrections can be made as the order has not yet entered full production. However, once all corrections are submitted, the order status will change to "Design review," and processing will resume.
You can make changes in ordered designs only if the design has a "Design File Issues" label or is in the "Design Review" stage. Once the order reaches the "Prepared for Production" or "Printing" stages, changes are no longer possible due to the rapid progression of processing.
Orders with flagged designs will remain on hold until all issues are resolved, which may delay dispatch beyond the original estimate.
How to submit an edited design:
Access your Dashboard: Log in to your Selfnamed account, then head over to the "Orders" section.
Identify the issue: Look for products with the "Design File Issues" status.
Review feedback: Check the notes provided by our support team to see what needs to be updated.
Upload the revised design: Make the necessary changes to your design, click the Resubmit Design button, and upload the updated file in Design Studio. Then run the AI Design Checker from the left-hand toolbar to check the updated design before you send it back for review.
Wait for approval: We’ll notify you once your resubmitted design has been reviewed and approved.
Pro tip: To avoid design issues on future orders, run the AI Design Checker before you order. It flags the most common reasons designs get held up, like non-compliant claims and print issues. Select any issue to see exactly where it is on your design. Pair it with our design guidelines and the downloadable templates available in the Design Studio.
Additionally, regularly monitor your orders for flagged issues and ensure all text and claims meet regulatory standards before submission.
Orders cannot be stopped or modified once they enter production.
Design changes are only possible during the "review" or "file-issue" stages.
Always verify your designs before placing an order to avoid delays.
If your design gets rejected during the review process, check for common issues such as missing information or incorrect formatting, and update accordingly before resubmitting for approval.