After submitting an order, the designs in it go through a validation process to ensure compliance with regulations.
If there’s an issue with any of your designs, it will be marked with a “Design file issue” label, and you can upload revised files by accessing your Selfnamed Dashboard.
You can make changes in ordered designs only if the design has a "Design File Issues" label or is in the "Design Review" stage. Once the order reaches the "Prepared for Production" or "Printing" stages, changes are no longer possible due to the rapid progression of processing.
How to submit an edited design:
Access your Dashboard: Log in to your Selfnamed account, then head over to the "Orders" section.
Identify the issue: Look for products with the "Design File Issues" status.
Review feedback: Check the notes provided by our support team to see what needs to be updated.
Upload the revised design: Make the necessary changes to your design, click the Resubmit Design button and upload the updated file in Design Studio.
Wait for approval: We’ll notify you once your resubmitted design has been reviewed and approved.
Pro tip: To avoid design issues, always follow our design guidelines and use the downloadable templates available in the Design Studio.
If your design gets rejected during the review process, check for common issues such as missing information or incorrect formatting, and update accordingly before resubmitting for approval.