At Selfnamed, we take great care to ensure that our products meet the highest standards of quality and regulatory compliance. To maintain this commitment, we would like to inform our valued customers about our policies regarding packaging design requirements and order fulfillment.
Our Commitment to Compliance
As a company dedicated to delivering products that adhere to EU Regulations, EU Technical Guidelines, FDA, and ECOCERT COSMOS standards, we strive to uphold the integrity and safety of our offerings. To achieve this, we have established specific packaging design guidelines that must be met for each order.
Our Right to Ensure Compliance
We want to emphasize that we reserve the right to take certain actions if submitted design files do not align with our specified packaging design requirements or if they contain claims that do not adhere to regulatory guidelines. These actions include:
Order Cancellation: We may cancel an order if the design files do not meet our packaging design requirements.
Refunds: In the event of an order cancellation due to design file issues or non-compliance, a refund may be issued according to our refund policy.
Order Delay: In cases where design files require adjustments for compliance, there may be a delay in order fulfillment until necessary adjustments are made to meet regulatory standards.
Non-Fulfillment: If an order cannot be processed due to non-compliance, we may choose not to fulfill the order until necessary adjustments are made to meet regulatory standards.
Your Role in Compliance
We value your partnership and encourage you to review and adhere to our packaging design guidelines as well as the provided regulatory information. By ensuring that your designs meet these requirements, you contribute to a smooth order process and help us maintain the quality and safety of our products.
Should you have any questions or require further assistance regarding your order, design file compliance, or order delay, please do not hesitate to contact our dedicated customer support team. Your satisfaction, product compliance, and timely order fulfillment remain our top priorities.
Thank you for choosing Selfnamed for your packaging needs. We look forward to serving you while upholding the highest standards of quality and regulatory compliance.