Step 1: Log In
Access the Selfnamed platform and sign in with your credentials. - Ensure you use the correct email and password associated with your account to avoid login issues.
Step 2: Navigate to Orders
On the left-hand side menu, click on “Orders”. This is where you can view all your order statuses.- The statuses include categories such as ‘In Production’, ‘Shipped’, and ‘Delivered’, providing clarity on the progress of your orders.
Step 3: Review Order Status
Within the Orders page, you'll see various orders categorized by their status, such as ‘In Process’, ‘Printing’, ‘Shipped’, etc.
Step 4: Identify Your Order
To find a specific order, check for the Order ID, which is highlighted in red in the provided image example.
Step 5: Manage Payment Issues
If an order has a payment error, select the “Retry Payment” option to update the payment method and proceed.
Remember, for any payment or order issues, you can always reach out to the help desk for assistance.
Tracking Your Shipment
Once your order is shipped, you will receive an email with tracking information. Use the provided tracking link to monitor the delivery progress. If the tracking status shows "Label Created" but no further updates, it may mean the package is awaiting pickup by the carrier.
Common Delays and Their Causes
Production Delays: Orders may take longer to process during peak times or due to additional quality checks.
Regulatory Compliance Issues: Some orders may require updates to meet regulatory standards. You will be notified if this applies to your order.
Shipping Issues: Incorrect or incomplete shipping information can delay delivery. Ensure your address and contact details are accurate.