When managing your orders, it's important to understand the difference between the “Fulfil Item” and “Request Fulfilment” options to ensure your orders are processed correctly.
What happens when I press “Fulfil Item”?
Selecting “Fulfil Item” means you are handling the order yourself. This action will mark the item as fulfilled by you, and the order will not be sent to Selfnamed for dropshipping.
When should I use “Request Fulfilment”?
If you want Selfnamed to fulfil the order on your behalf (e.g., for dropshipping), you must press “Request Fulfilment”. This sends the order to Selfnamed so they can process, pack, and ship it to your customer.
Summary
Action | Who Fulfils the Order | Order Sent to Selfnamed? |
Fulfil Item | You | ❌ No |
Request Fulfilment | Selfnamed (dropshipping) | ✅ Yes |
Always double-check which option you select to avoid fulfilment errors or delays.