At Selfnamed, we take shipping issues seriously and are here to help if your order arrives damaged or goes missing. Below are the steps to follow if you encounter any issues with your shipment.
What should I do if my order is damaged or lost?
If your order has been damaged during shipping or lost by the courier, please contact our support team as soon as possible. We’ll assist you in resolving the issue.
What information do I need to provide?
When reaching out to our support team, please include the following details:
Order number
For damaged products: Clear photos of the damaged items and the shipping box.
Replacement address: The address where you’d like us to send the replacement products.
How long does it take to process a replacement?
In most cases, we process reshipments as soon as possible, within 72 hours. However, if an internal investigation is required, it may take longer.
What is the time limit for submitting a request?
For damaged products: You can submit a request within one month after delivery.
For lost orders: Requests must be submitted within one month after the estimated delivery date.
What happens if my order is returned to the fulfilment centre?
If an order is returned to our fulfilment centre due to an unsuccessful delivery, our team will contact you directly to arrange the next steps.
If you have any questions or need assistance, feel free to reach out to our support team - we’re happy to help!